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Support

Getting Help​

If something breaks, behaves strangely, or just refuses to cooperate, support is built directly into DSentr. No emails. No external ticket system. No scavenger hunt.

Submitting an Issue​

When you run into a problem:

  • Click the Issue button in the top navigation bar.
  • A support form opens inside the app.
  • Fill in the details of what went wrong.

The form asks for:

  • A short summary of the issue.
  • A clear description of what you were trying to do.
  • What you expected to happen.
  • What actually happened.
  • Any relevant workflow, node, or run context.

Be specific. Vague reports slow things down for everyone, including you.

Submit an issue: 1765988848978

Issue submission form 1765988814458

What Happens Next​

Once submitted:

  • Your issue is logged for investigation.
  • The DSentr team reviews the report and associated context.
  • Follow-up questions or updates are sent through DSentr’s internal messaging system.

You do not need to monitor email or re-submit anything. All communication stays inside the platform.

Replies and Updates​

Support responses appear in your internal messages:

  • Requests for clarification.
  • Status updates.
  • Resolution notes or workarounds.

You can reply directly in the thread to continue the conversation.

System Messages: 1765989439085

System Messages Thread: 1765989328976

Scope of Support​

Support covers:

  • Platform bugs.
  • Workflow execution failures.
  • Integration issues.
  • Billing and plan questions.
  • Security or access concerns.